Troubleshooting

Common Issues and Solutions

Project Won't Sync

Symptoms: Changes not appearing, sync errors, "Syncing" status persists

Solutions:

• Check internet connection
• Verify you're signed in
• Refresh the project (close and reopen)
• Check Workspace → Cloud Storage for sync status
• Check Sync Feed for error messages
• Try clearing collaboration data (if safe)

AI Assistant Not Responding

Symptoms: No response, errors, "Provider not connected"

Solutions:

• Check AI provider connection in Workspace → AI
• Verify available credits/quota
• Try a different AI model
• Check plan limits
• Reconnect provider if needed
• Check for error messages in the Assistant panel

Can't See Team Members

Symptoms: Members not appearing, can't invite

Solutions:

• Verify invitations were accepted
• Check role permissions
• Ensure same workspace
• Refresh the page
• Check if member was removed

Files Not Updating

Symptoms: Changes not appearing, stale content

Solutions:

• Check Sync Feed for conflicts
• Refresh the project
• Verify file permissions
• Check if file is locked by another user
• Check for sync errors
• Try saving the file again

Terminal Not Working

Symptoms: Commands fail, terminal unresponsive

Solutions:

• Check if command is correct
• Verify you're in the project directory
• Check if dependencies are installed
• Try opening a new terminal
• Check for error messages
• Verify project path is correct

Integration Connection Fails

Symptoms: Can't connect, authentication errors

Solutions:

• Verify credentials are correct
• Check if service is available
• Try re-authenticating
• Check integration status
• Verify API keys haven't expired
• Check service documentation for requirements

Getting Help

Documentation

• Check this documentation first
• Search for your issue
• Review relevant sections

Error Messages

• Read error messages carefully
• They often indicate the problem
• Follow suggested solutions

Support

• Contact support through the app
• Include error messages
• Describe what you were doing
• Include steps to reproduce

Community

• Check community forums
• Search for similar issues
• Ask for help (if available)